Data protection statement - Your data in safe hands

on the topic of data protection

We are delighted that you are interested in our company, products, and services and would like to provide you with some key information regarding our approach to protecting your personal data.

Protecting personal data is crucial, particularly in tomorrow's Internet-based business models and when developing Internet-based economies. In this data protection statement, we thus aim to emphasize our dedication to protecting your personal data.

Our employees as well as the service providers appointed by us are bound to confidentiality and to observing the regulations of the Bundesdatenschutzgesetz (Federal Data Protection Act) and any other relevant data protection regulations.

We take protecting your personal data very seriously and conscientiously follow the rules of data protection acts.

Explanation: According to the definition provided by the Bundesdatenschutzgesetz (Federal Data Protection Act), "Personal data" is information about personal or factual relations of a certain or determinable individual person. This includes, for example, your name, your physical address, your account number, your email address as well as your IP address.

The following declaration offers you an overview of how we intend to protect your data.

Use and circulation of personal data

Any personal data, which you provide us with via our website or other channels, will solely be used for correspondence with you and is exclusively collected, processed, and saved for the purpose you intended when submitting the data. In addition, we will use this data to send you occasional offers and to inform you about new products, services, and other items that might be of interest to you. You may revoke your consent regarding the use of your personal data by simply contacting us, for example by sending an email to .

If required, information will be passed on by us to companies, service providers or other third parties associated with Phoenix Contact Software. This may be necessary to perform a service or transaction requested by yourself, such as order processing, event and seminar registrations, for customer service purposes or to provide you with information regarding products or services. When passing on personal data to third parties, we shall limit this to the information necessary to provide our respective services. The respective third party must only use this personal data to perform the service required or the transaction needed, which is commissioned in our order. In doing so, the service providers are obliged to adhere to the Data Protection Act.

We shall never share, sell or otherwise provide your personal data to third parties for marketing purposes.

Data processing on this web page

For security and technical reasons, Phoenix Contact Software automatically processes information transmitted by your browser to its system protocols. This includes in particular:

  • Operating system used
  • Operating system used
  • Referrer URL (the website that referred to our website)
  • Host name and full IP address of the computer accessing the site
  • Date and time of call
  • Data volumes and file types called

We do not combine these data with other data sources,
or perform statistic evaluations based on these data.

Notes regarding IP addresses:
IP addresses are essential for the transmission of websites and data from our servers to your browsers. They are the "addresses" for information you request from our web servers. IP addresses are regarded as personal data and are therefore only used by us to the extent technically required.

Registering on our website

Our website includes services, for example online access to password protected downloads, that you can only use once you have logged in (registered) with your personal data. As a bare minimum, your name, postal address and a valid email address are required for registration purposes.

Optionally you can provide us with more data about you (e.g. phone number). Some of this data is essential for extended services on our website. To activate these services, we will always contact you in advance.

The data provided during the registration process is used to contact you personally following registration on the portal as well as for Phoenix Contact Software's own advertising purposes. This includes updating our customer master database or providing you with information on our products and services.

Ihre Einwilligung zur Speicherung Ihrer Daten, sowie deren Nutzung zum Versand werblicher Informationen können Sie jederzeit durch eine E-Mail mit einem entsprechenden Hinweis an widerrufen. An diese E-Mail-Adresse können Sie sich ebenfalls wenden, wenn Sie Ihren kompletten Account löschen lassen möchten.


We require a valid e-mail address in order for you to receive a copy of the newsletter displayed on our website. You also have the option of providing additional data about yourself (title, name,company, postal address). Following registration, you will receive an e-mail from us containing a link. This link is used to confirm that you wish to receive the newsletter ("double opt-in"). This is a means of verifying the e-mail address you provided and ensuring that no third parties have ordered the newsletter using your e-mail address. The data provided optionally during the newsletter registration is used to personally address the newsletter to you as well as for Phoenix Contact Software GmbH's own advertising purposes. This includes updating our customer master database or providing you with information on our products and services.

You may revoke your consent to us saving your data and using it to send the newsletter or promotional materials at any time. The easiest way to unsubscribe from the newsletter is to use the unsubscribe function in any newsletter or advertisement received from us. Furthermore, you can also send an e-mail to  stating that you wish to unsubscribe.

We rely on a German service provider to distribute the newsletter. They are obliged to observe the Data Protection Act and we thereby ensure that your data is never passed on to third parties nor used for purposes other than sending Phoenix Contact Software GmbH news.

Our e-mail newsletter may contain links to special Phoenix Contact Software GmbH websites. In this way, we are able to measure the effectivity of marketing initiatives. Such evaluations are based on anonymous data, meaning that the data cannot be traced to you. In addition, the newsletters can also contain links to third party websites.


Our Internet pages use so-called cookies in several locations. Cookies are small text files that are stored on your computer and are saved by your browser. They are used to make our Internet pages more user friendly, effective, and secure.

For example they ensure technical realization of a user session for a password-protected download area. At the same time, these cookies provide information which enables us to optimize our websites in line with user requirements, e.g. direct links to localized websites by entering the Internet address

The majority of cookies used by us are so-called session cookies. These are automatically deleted once you exit our website. Some cookies are used which are saved for a longer period of time. The maximum storage period of a cookie can be up to one year, for example, when saving your preferred language on our website.

All cookies on our websites contain purely technical information in a pseudonymized or anonymized format, with no personal data.

If you want to prevent cookies from being saved, in your browser settings select "Do not accept cookies". If cookies are not accepted by the browser, the scope of functions of our websites may be severely limited. A number of functions are then no longer available.

Web analyses

Data is collected and further processed on our website in an anonymized format by WiredMinds AG Stuttgart Germany in order to analyze and continually optimize our site. Cookies and pixel tags are used for this purpose ("tracking pixel technology"). Pixel tags are small, invisible characters that are contained within a website. Collecting and analyzing the data transmitted enables Phoenix Contact Software GmbH to illustrate the behavior of visitors to the Phoenix Contact Software GmbH websites. The illustration particularly highlights the various areas of interest through use of the respective Phoenix Contact Software GmbH websites and the geographical location of visitors.

The data obtained is processed exclusively for Phoenix Contact Software GmbH's use and is not passed on to any third parties. Similarly, this data is under no circumstances used for other purposes or resold. If IP addresses were recorded, these are immediately anonymized by means of deleting the last set of numbers following acquisition.

The server of web analytics will be used exclusively in the territory of the Federal Republic of Germany. Likewise WiredMinds follows the German and European data protection law and internationally recognized high standards. This conformity with the German data protection laws WiredMinds was also confirmed by TÜV in a voluntary inspection. A link to the website of WiredMinds to view the TÜV report, see below.

If you do not agree in the anonymous evaluation of your behavioral data, please click on the link below. Please note that this is done by setting a cookie, in which information is stored, which is preventing the collection of your anonymous user data. If you delete your browser cookies or use a different browser on your next visit, you will need to click the link again.

WiredMinds – exclude from website tracking
WiredMinds – privacy policy (pdf)

Supplementary notes regarding use and circulation of personal data

Phoenix Contact Software may be forced to disclose your data and corresponding details by order of a judicial or regulatory action. We also reserve the right to use your data to assert a claim or to defend against legal claims. In compliance with applicable law, we reserve the right to save and pass on personal data and any other data in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, and violations of Phoenix Contact Software's terms and conditions of use.

Secure Internet communication

We make every effort to ensure that your personal data is transmitted and saved utilizing technical and organizational measures, in such a way that it is not accessible to third parties.

As a general rule, the Internet is regarded as an insecure medium. In contrast to a telephone line, for instance, transmission of data on the Internet can be more easily wiretapped, recorded or even modified by unauthorized third parties. To ensure the confidentiality of communications with you, we use specific functions (log-in etc.) of an AES 256 bit SSL encryption. The encryption used by us is regarded as secure, based on the latest technological advancements. Operating systems and browsers from earlier versions also achieve this security level. If necessary, you should update the operating system and browser on your PC to enable use of this high-grade encryption.

When communicating via email in an unencrypted manner, complete data security cannot be guaranteed, so we recommend using the postal service for confidential information.

Update of this data protection statement

Phoenix Contact Software launches new products or services, alters its Internet procedures or if the Internet and electronic data processing security technology is further developed, the data protection statement is to be updated. We therefore reserve the right to alter or modify this statement as required. The change will be published here.

Right of access / deleting and changing personal data

Should you have any questions that have not been addressed by this data protection statement or you require more detailed information regarding a specific point, then please do not hesitate to contact us.

If you do not agree to your personal data being saved or this data becomes inaccurate, we will ensure that your data is corrected, blocked or deleted, upon receiving your instructions to this effect. Upon request, we will send you a list of all your personal data that we have stored. In this case please contact:

  • Langenbruch 6
  • 32657 Lemgo, Germany
  • Tel.: +49 (0) 52 61/9373-0
  • Fax: +49 (0) 5261/9373-726

Please appreciate that we require proof of identification to handle any requests regarding your personal data.

Data Protection Official

For general questions with regard to collection, processing or usage of personal data by us, as well as for general information about data protection at Phoenix Contact Software, please write to:

  • - Data Protection Official -
  • Langenbruch 6
  • 32657 Lemgo, Germany

Authorities responsible according to the Federal Data Protection Act

Company headquarters

  • Langenbruch 6
  • 32657 Lemgo, Germany
  • Tel.: +49 (0) 52 61/9373-0
  • Fax: +49 (0) 52 61/9373-726
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